Terms and Conditions


  • For COD clients, orders will only be sent after receipt of payment in our bank account.
  • Due to limited storage space, orders are to be collected from the branch within 5 days of arrival.
  • Zambia orders leave Johannesburg every week on a Monday, Tuesday, Wednesday and Friday and will reach the branch after 3 days, from the day its dispatched in Johannesburg.
  • Amrod will not be held responsible should the above delivery times not be met, whether through fault of Amrod or the courier company. Should you require a guaranteed delivery date, please place the order under your local account and arrange your courier to collect the goods from Johannesburg.
  • Stock returns will not be accepted at the branches and are to be returned to Johannesburg at the clients’ expense, subject to managements approval, and a 25% handling fee.
  • Please do not attempt collection of an order until you have received the emailed notification stating that your order is now ready for collection.

Sample Lending

  • Samples must be returned within 48 hours of borrowing from the Amrod Showroom.
  • A maximum of 7 samples can be lent out at any one time.
  • Clients cannot borrow additional samples with others overdue for return.
  • Samples must be returned in original condition and packaging.
  • Damage to any part of the samples will result in them not being accepted for return and will be invoiced to your account.
  • If samples are not returned within the time frame, they will be billed to the client’s account after which they cannot be returned.


Acceptable file formats:

  • Vector artwork is preferred (.CDR / .EPS / .AI / .PDF / .FH)
  • We accept PC format artwork only.

Tips to help you prepare your artwork:

  • All fonts must be converted to paths/curves to avoid font substitutions.
  • Please include font and size if typesetting is requested.
  • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • Please forward the electronic artwork directly to your account manager or alternatively upload your artwork on the website.
  • Upon written approval of layouts please confirm with your account manager that they have received your signoff or alternatively approve your approval via the website.
  • Amrod cannot take responsibility for non-delivery of orders if layout approval and payment is not received.
  • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
  • Please confirm that proof of payment has been received by your account manager. Amrod cannot take responsibility for missed deadlines if payment has not been confirmed with your account manager.
  • Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your account manager directly to ensure that we have received all the relevant information.
  • Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

Artwork Fees:

  • Artwork received in the correct format will not be charged for.
  • Artwork not received in the correct format will attract a redrawing fee of ZK 200.00 ex VAT. This fee will accommodate 2 further changes to the layouts, whereafter any additional changes will be charged for at ZK 100.00 ex VAT per change.
  • Branding cancelled after layouts have been generated will be charged for at ZK 100.00 ex VAT per layout done.

General Terms and Conditions:

  • Once stock has been collected / delivered from / by Amrod, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 72 hours from the time of collection.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded. Amrod cannot accept returns on incorrect items which have already been branded regardless of whether it’s Amrods fault or not.
  • Once an order on memory sticks has been collected from us, we unfortunately cannot accept a return on it.
  • Please note that if your account remains inactive throughout a calendar year, we will have to put it on hold and you will need to undergo the registration process again.
  • Please refer to the website or ask your Account Manager for a list of exclusion items that we are not able to supply to this country.


  • We do not accept cash or credit card payments at the branch for any orders since having cash on the premises is a security risk.
  • All payments to be made directly into our bank account.
  • For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your account manager to confirm that they have received your proof of payment, once payment has been made.
  • Amrod cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
  • For orders over ZK 30 000.00 we require a 50% deposit for COD clients in order to process an invoice.
  • For all invoices that are invoiced in Kwacha and raised under your Zambian account, we require payment to be made into our Zambian bank account.
  • Please note that once payments are made into our Zambian account these funds can’t be transfered from this account into another account to collect in Johannesburg.
  • Orders cannot be placed on hold once payment and order approval has been finalised.

Orders placed under Local account - South-Africa

  • Please request a COLLECTION FORM from your account manager or at our collections department (collections@amrod.co.za)
  • Please accurately complete all the required fields on the form and either email back to your account manager or to Collections, or else fax back to the number listed on the form. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more efficient experience overall.
  • Please ensure that your courier knows who they are collecting for and how many orders they are collecting. All relevant invoice numbers must appear on the collection form.
  • Stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Amrod, and confirmed that we have received the proof of payment.

Amrod Cancellation Policy

  • Written orders (by email) constitute a binding contract and are legally enforceable.
  • All orders need to be paid for within 10 working days of invoice and if not paid within this time, they will be cancelled with the relevant cancellation fees.
  • Branding will not commence until full payment has been received for COD clients.
  • Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is ZK 50 000 ex VAT or more
  • In the case of cancelled orders where layouts have been done, a layout fee of ZK 100 ex VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless branding deadline has been indicated to your account manager upon placement of order.
  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
  • Collected stock may not be returned, unless approved in writing by management within 72 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Amrod Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department. Orders must be returned to Johannesburg office.
  • Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.

Display Terms and Conditions:

  • Where skins are available for sale as stand-alone items, Amrod is able to refit skins onto Amrod-purchased hardware at our Johannesburg Head Office. Should a client request that Amrod refit skins, the return of hardware to Amrod Johannesburg Head Office will be for the client’s account. Once complete, Amrod will send the items to an Amrod branch, within South Africa, of the client’s choice. Alternatively, the items can remain at Amrod Johannesburg for client collection.
  • Refitting of skins by Amrod is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Amrod will not be able to refit skins.
  • If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Amrod cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
  • It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
  • Reskinning is specifically tailored to fit to Amrod display hardware. Amrod cannot be held responsible for any skins purchased to fit third party hardware.
  • All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
  • Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
  • Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.

Display repair policy:

  • Display hardware purchased from Amrod comes with a 3 year limited mechanical repair warranty.
  • The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
  • Display hardware that is under warranty and requires repair must be returned to Amrod Johannesburg at the clients own expense. All broken or damaged parts must be included.